App Privacy Policy

This policy covers the Phoenix Travel mobile apps — the passenger booking app and the driver app. Our website and office booking service are covered by our main Privacy Policy.

Who we are

Phoenix Travel is the trading name of Phoenix Travel Contract Hire Ltd (company number 1697855), a private hire operator licensed by West Lindsey District Council under licence PO2602. We are the data controller for the app. Contact us at info@phoenix.taxi or 01427 802315.

Data the app collects

• Account details: your name, email address and phone number, used to identify you and contact you about a journey.
• Booking details: pickup and destination addresses, pickup times, passenger numbers, vehicle type, flight numbers and any notes you add.
• Location — passenger app: your device location is used only while the app is open, to centre the map and set your pickup point. It is never collected in the background.
• Location — driver app: while a driver is signed on to a shift or working a run, the app sends the vehicle's GPS position to our dispatch office so jobs can be allocated and passengers given accurate arrival times. Location stops being collected as soon as the driver signs off.
• Journey history: a record of your completed bookings so you can see and repeat past journeys.
• Notifications: if you allow them, we send push notifications about your booking or, for drivers, new jobs and office messages.
• Diagnostics: basic device and error information to keep the app working.

Permissions the app asks for

• Location — to set your pickup point, and for drivers to be dispatched and tracked while on shift.
• Notifications — booking updates, driver job offers and office messages.
• Camera and photos — only in the driver app, to attach a photo to a vehicle check or an incident report.

You can refuse or withdraw any of these in your device settings; the app still works, with reduced convenience.

Why we use it

To take and fulfil your booking, allocate a driver, keep you informed of your car's progress, meet our private hire licensing and safeguarding obligations, and invoice account customers. Our lawful bases are performance of a contract, legitimate interests in operating a safe transport service, and legal obligation.

Who we share it with

Only where necessary: the driver carrying out your journey, our text message provider for confirmations and reminders, our mapping and routing provider, and our software and hosting providers. We do not sell your data, and we do not use it for advertising or tracking across other apps or websites.

How long we keep it

Booking and journey records are kept for six years for accounting and insurance purposes. Driver location history is kept only as long as needed for operational review. Diagnostic logs are kept for 30 days.

Deleting your account and data

You can ask us to delete your app account and personal data at any time by emailing info@phoenix.taxi or calling 01427 802315. We will action it within one month, keeping only the booking records we are legally required to retain for accounting purposes.

Your rights

You can ask us for a copy of your data, correct it, ask us to delete it, or object to how we use it. Email info@phoenix.taxi and we will respond within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).

Children

The apps are not intended for children. Pupils travelling on school transport contracts do not use the app — their information is handled as described in our main Privacy Policy.

Changes

If we change this policy we will update the date above. See also our Terms of Service.